Privacy Policy

Kent Resin Driveways ("we", "us", or "our") takes the protection of your privacy seriously. This policy sets out how we gather, handle, and secure your personal information when you browse our website or engage with our services.

1. Who We Are

We are Kent Resin Driveways, a specialist resin bound driveway and paving company operating in Kent.

• Address: Mulbury Farm, East Street, Hunton, Kent, ME15 0RA
• Email: info@kentresindriveways.co.uk
• Phone: 07914 758684

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller.

2. Information We Collect

Information you provide to us

When you get in touch through our website, by phone, or via email, we may gather:

• Your name
• Email address
• Phone number
• Property address or postal code
• Information about the project you are interested in

Information gathered automatically

When you browse our website, the following may be collected automatically:

• Your IP address
• Browser type and version
• Which pages you view and the duration of your visits
• The referring website that directed you to us
• Your device type and display resolution

3. How We Use Your Information

Your personal information is used to:

• Reply to your enquiries and prepare quotations
• Organise site surveys and complete projects
• Keep you informed about the progress of your work
• Enhance our website and the services we offer
• Meet our legal obligations

We only use your information for the purposes it was originally collected for. Your data will not be used for marketing unless you have provided us with clear consent.

4. Legal Basis for Processing

Your personal data is processed under the following legal grounds:

• Consent: When you complete a contact form or make an enquiry
• Contractual necessity: To carry out a contract or supply a quotation for our services
• Legitimate interests: To enhance our website, refine our services, and handle enquiries
• Legal obligation: When required by applicable law

5. Cookies

Our website may employ cookies and similar tracking technologies to enhance your browsing experience and monitor site usage. Cookies are small data files saved on your device.

Types of cookies we use

• Essential cookies: Necessary for the website to operate correctly
• Analytics cookies: Allow us to understand visitor behaviour on our site (e.g. Google Analytics)

You can manage cookies via your browser settings. Please note that disabling cookies may impact how our website functions.

6. Sharing Your Information

Your personal information is never sold, rented, or traded to third parties. However, we may share your data with:

• Service providers that support our website hosting and analytics platforms
• Professional advisers including accountants or solicitors, where necessary
• Law enforcement agencies or regulatory authorities, as required by law

7. Data Retention

Your personal information is retained only for as long as needed to fulfil the purposes outlined in this policy. Enquiry records are generally kept for up to 24 months. Financial and contractual documentation is held for 6 years to comply with HMRC requirements.

8. Your Rights

UK data protection legislation gives you the following rights:

• Access the personal data we store about you
• Correct any data that is inaccurate or incomplete
• Delete your personal data (under certain conditions)
• Restrict how your data is processed
• Object to the processing of your personal data
• Data portability — obtain your data in a structured, machine-readable format

To exercise any of these rights, please reach out to us at info@kentresindriveways.co.uk. We will reply within one calendar month.

9. Data Security

We implement suitable technical and organisational safeguards to protect your personal information from unauthorised access, modification, disclosure, or loss. Our website is secured with HTTPS encryption to protect data in transit between your browser and our server.

10. Third-Party Links

Our website may include links to external websites. We have no responsibility for the privacy practices of those third-party sites. We recommend reviewing their privacy policies before sharing any personal information.

11. Changes to This Policy

This privacy policy may be revised periodically. Updates will be published on this page along with a new revision date. We suggest checking this page from time to time to stay informed.

12. Contact Us

Should you have any questions regarding this privacy policy or the way we manage your personal data, please get in touch:

• Email: info@kentresindriveways.co.uk
• Phone: 07914 758684
• Post: Kent Resin Driveways, Mulbury Farm, East Street, Hunton, Kent, ME15 0RA

You are also entitled to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled lawfully.